基础预订对话模板
询问航班信息
乘客：
- "I’d like to book a flight from [出发地] to [目的地] on [日期]. Could you check the available options?"
- "Are there any direct flights between [城市A] and [城市B] next week?"
客服：
- "We have several flights available. The earliest one departs at [时间] and arrives at [时间]."
- "Currently, [航空公司] offers a non-stop flight with a duration of [小时]."
选择座位与舱位
乘客：
- "Can I choose a window seat in economy class?"
- "Is it possible to upgrade to business class?"
客服：
- "Window seats are available for an additional fee of [金额]."
- "Upgrading to business class will cost [差价]."
最新机票价格趋势（2024年数据）
根据国际航空运输协会（IATA）和Skyscanner的最新报告，全球机票价格受燃油成本、需求变化等因素影响，以下是热门航线的近期价格对比（数据截至2024年6月）：
| 航线 | 经济舱均价（美元） | 商务舱均价（美元） | 最佳预订时间 |
|---|---|---|---|
| 纽约-伦敦 | 650 | 2,800 | 提前3个月 |
| 北京-东京 | 420 | 1,900 | 提前2个月 |
| 悉尼-洛杉矶 | 1,100 | 4,500 | 提前4个月 |
数据来源：Skyscanner 2024年全球机票价格指数
建议：
- 国际航班提前2-3个月预订可节省20%-30%。
- 使用比价工具（如Google Flights、Kayak）监控价格波动。
特殊需求处理
行李规定
乘客：
- "What’s the baggage allowance for this flight?"
- "Can I bring a carry-on and a personal item?"
客服：
- "Economy class allows one 23kg checked bag and one 7kg carry-on."
- "Additional bags cost [费用] per piece."
改签与退票
乘客：
- "I need to change my flight to [新日期]. What are the fees?"
- "Is the ticket refundable?"
客服：
- "A change fee of [金额] applies, plus any fare difference."
- "Refunds are available within 24 hours of booking for free."
实用技巧与术语
- 灵活日期搜索：
"Are there cheaper flights around my travel dates?"
- 会员优惠：
"Do you offer discounts for frequent flyers?"
- 机场术语：
- Layover（中转）： "How long is the layover in [城市]?"
- Boarding Pass（登机牌）： "Can I get a mobile boarding pass?"
